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- Orders are shipped to Ukrainian addresses via Nova Poshta (1 working days), free

- Orders are shipped to Russian Federation and Republic of Belarus via Ukrainian National Postal Service, Ukrposhta (1-3 weeks) - 30$, express delivery - KM Express (3-7 working days) - 50$.

- Orders are shipped to other destinations via Ukrainian National Postal Service, Ukrposhta (1-3 weeks) - 30$, express delivery - FedEx (3-7 working days) - 60$.

Payment and delivery
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Delivery terms and conditions
Exchange and Return of Goods
You can return or exchange goods that did not fit you, within 14 days from the date of purchase. This right is guaranteed by the Consumer Protection Act.

Terms for the exchange or return of goods in this case: according to Article 9 of the Law "On Consumer Protection", goods of proper quality (without defects) can be exchanged or returned to the store within 14 days, not counting the day of purchase, if the following conditions are met:

* the goods were not in use and have no traces of use:
scratches, chips, abrasions, traces of opening, no traces of liquid penetration into the goods or on the packaging, documentation;

* the software has not been modified or activated;

* marketable appearance preserved - i.e. all the labels, stickers and other accessories of the goods remain unchanged, the goods are fully completed, packed;

* availability of complete documentation for the goods (instructions, warranty certificate, receipt or sales receipt confirming the purchase), all labels, factory marking and packaging are preserved.

INSTRUCTIONS FOR RETURN OF THE GOODS

1. Exchange/return of quality goods

1.1 Basis:
In order to return quality goods, certain reasons for returning quality goods must be present, which are listed in Art. 9 of the Law of Ukraine "On Consumer Protection" (hereinafter referred to as the Law), and the state of the goods, namely:

1) the goods were purchased by the Buyer no later than 14 days from the date a claim for return was presented, not counting the day of purchase;

2) the goods are subject to return in accordance with the List of proper quality goods that are subject to exchange (return) approved by the CMU Resolution.

3) the goods did not fit the Buyer in size, color, style or other reasons, which are not associated with claims to the quality of the goods;

4) the goods were not used, its marketable appearance, packaging, consumer quality, seals, labels are preserved, there is no mechanical damage, goods are in working condition;

5) The buyer presents a payment document issued when purchasing the goods, and a warranty certificate.

ATTENTION! When returning quality goods the Buyer is entitled to exchange goods for the similar goods from the Seller, whom the goods were purchased from (Article 9 of the Law)

In case the Seller is lacking the similar goods for exchange, the Buyer shall have the right to:

1) return the purchased goods simultaneously with the purchase of other goods from the Seller

from the available assortment in the store with the corresponding recalculation of the cost and payment of a positive difference, or with the store return of a negative difference between the prices of goods;

2) terminate the previously concluded Purchase and Sale Agreement and receive money back (within 7 business days in the same way of calculation as used when paying for the goods (cash, non-cash)).

1.2 The Buyer's Actions:

1) The Buyer shall fill out a statement (Appendix No. 1) "Statement Forms from

Customer". The statement may be prepared by a specialist who accepts the goods, but must be signed by the Buyer.

2) The Buyer shall present a document confirming payment for the goods – a fiscal

check, as well as a warranty certificate for the goods.

In the event that the Buyer has submitted any claim, but, at the same time, has not provided

payment document, referring to the fact that the payment document is lost or the goods were donated to him, etc., you must first check the technical passport or another document that replaces it. In case the technical passport is issued correctly (the date of sale is indicated, the signatures of the Seller and the Buyer are affixed, as well as the store stamp), you must obtain a statement from the Buyer (Appendix No. 1) in order to issue a duplicate payment document and perform the appropriate procedure for its (duplicate) issue for consideration of the Buyer's claims on the merits.

3) The Buyer shall transfer the goods to the Seller's store employee.

ATTENTION! When recovering a payment document, you need to check whether a sale of the goods being returned in fact took place on the date specified in the warranty certificate.

3. Return of used goods due to the presence in it of significant deficiency

3.1 Basis:

In order to accept used goods due to the presence in it of significant deficiency, the following conditions must be complied with:

1) The goods have been purchased by the Buyer at the Seller's store;

2) The warranty period for the goods has not expired;

3) The Buyer presents a payment document issued at the time of purchase of the goods, and

a warranty certificate;

4) The Buyer presents the conclusion of the Automatic Sorting Center (ASTs) on the presence of a significant deficiency in the goods or the conclusion on exceeding the goods repair time, and the Buyer refuses to extend it.

3.2 The Buyer's actions:

1) The Buyer shall fill out a statement according to Appendix No. 1 "Statement Forms from

Buyer". The statement may be prepared by a specialist receiving the goods, but must be signed by the Buyer.

2) The Buyer shall present a document confirming payment for the goods – a fiscal check, a warranty certificate for the goods, as well as the conclusion of the ASTs on the presence of a significant deficiency in the goods.

In the event that the Buyer has submitted any claim, but, at the same time, has not provided
payment document, referring to the fact that the payment document is lost or the goods were donated to him, etc., you must first check whether a warranty certificate is available. In case the technical passport is issued correctly (the date of sale is indicated, the signatures of the Seller and the Buyer are affixed, as well as the store stamp), you must obtain a statement from the Buyer (Appendix No. 1) in order to issue a duplicate payment document and perform the appropriate procedure for its (duplicate) issue for consideration of the Buyer's claims on the merits.

3) Transfer the goods to the store employee.

3.3 Actions of the Seller's employees:

1) Accept the ASTs conclusion, statement, payment document from the Buyer, as well as

a warranty certificate and the goods, if issued together with the conclusion of the ASTs.

2) Obtain an identity document from the Buyer (passport or document replacing it) and verify the statement on the accuracy of the data in the document.

3) Send a scanned copy (or a legible photo) of all submitted documents (conclusion of the ASTs, statement, payment document, warranty certificate) to an e-mail address the service manager in charge in this branch office.

4) To register the receipt of the ASTs conclusion (with the goods, if the conclusion does not indicate that the goods remained in storage at the ASTs) in the 1C system (create an RMA document) according to RMA creation rule.

5) Transfer the ASTs conclusion with all documents (with the goods, if the conclusion does not indicate that the goods remained in storage at the ASTs) to the branch Sorting Center (STs).

4. Actions in case of a price change for the goods or exchange of the goods for the similar ones

4.1 During the replacement of goods with defects for goods of a similar brand (model, article number, modifications) of proper quality, the price of which has changed, recalculation of the cost is not implemented.

4.2 During the replacement of the goods with defects for the same goods of another brand (model, article, modification) of proper quality, recalculation of the cost of the goods with
deficiencies in the case of an increase in the price is based on its value at the time of exchange, and in case of markdown - based on the value at the time of purchase.

4.3 Upon termination of the Purchase and Sale Agreement, settlements with the consumer in the event of a change in the price of the goods at the time of the refund, are carried out on the basis of the value of the goods at the time of purchase.

5. The procedure for issuing (transfer) to the Buyer of funds in connection with the return of goods

5.1 Basis:

1) Return of quality goods within the period of 14 days;

2) Return of used goods due to the presence in it of significant deficiency (based on the conclusion of an authorized service center);

5.2 Actions of employees:

5.2.1 When returning cash (using cash registers (RRO)):

1) Proceed with the Buyer to the cash register;

2) Draw up on the basis of the documents previously received from the Buyer the Act of Cash Refund (Appendix 1) when returning cash;

3) Have the Buyer sign the Act of Cash Refund;

4) Hand out cash to the Buyer.

5.2.2 When returning non-cash funds (settlement account, electronic card):

1) Provide the Buyer with a second copy of the statement for return of goods with a list of documented accepted from the customer.

2) Money paid for the goods is returned to the Consumer on the day of an Agreement termination, and in case of failure to refund the money on the day of an Agreement termination - - within another term as agreed between the Parties, but not later than within seven days.

Public Offer Agreement
1. General provisions

1.1. In accordance with the Civil Code of Ukraine, this offer constitutes an official offer of Tigernu.com.ua – Backpacks For All Occasions store, hereinafter referred to as "the Seller", to enter into an agreement of distance sales of Goods, namely through the online store, hereinafter referred to as the "Agreement". The Seller publishes the public offer on the Seller's official website at www.paka.life (hereinafter referred to as the "Website").

1.2. The Buyer shall fully and unconditionally accept the Seller's offer to enter into an Agreement of Sales of Goods upon placing the Order (checkout) in accordance with the terms and conditions hereof, within a timeframe and the prices indicated on the Seller's Website.

Concepts and definitions

2.1. In this offer, unless the context otherwise requires, the following terms shall have the following meanings:

  • "Goods" mean toy weapons, accessories, components and accompanying items;
  • "Online Store" means the seller's website, created for entering into retail and wholesale sales agreements based on the Buyer learning the Seller's description of the Goods in the text and in photographs using the Internet, which excludes the possibility of the Buyer directly learning about the Goods, i.e. distance sales of the Goods.
  • "Seller" means a company selling Goods presented on the Website.
  • "Buyer" means an individual who has entered into an agreement with the Seller under the terms conditions set forth below.
  • "Order" means selection of individual items from the list of Goods specified by the Buyer when placing an Order and making a payment using a payment card, Internet banking, self-service terminal or cash on delivery.

Subject Matter of the Agreement

3.1. The Seller shall transfer the Goods to the ownership of the Buyer, and the Buyer shall pay for and accept the Goods on the terms and conditions hereof.

This Agreement shall regulate the sales of Goods in the Online Store, including:

  • The Buyer's voluntary choice of Goods in the Online Store;
  • Checkout of the Order in the Online Store by the Buyer;
  • Payment of the Order placed in the Online Store by the Buyer;
  • Processing and delivery of the Order to the Buyer on the terms and conditions hereof.

Ordering Procedure

4.1. The Buyer shall independently place the Order in the Online Store using the "basket form".

4.2. The Order shall be processed within 2 business days upon placing the Order. If the Order is placed on a weekend or a public holiday, the Order processing period shall start on the first business day following the weekend. There may also be delays in processing of the Order during the period of heavy workload of the Seller.

Payment Procedure

5.1. The Buyer shall pay for the Order using Liqpay online payment service or cash on delivery.

5.2. After making a payment and receiving a confirmation of the payment from the Bank's server, a page with the corresponding information will be displayed.

5.3. Payment using the Liqpay online payment service (using the card, Privat24, self-service terminal) shall be made within two calendar days upon placing the Order. Otherwise, the Order shall be automatically cancelled.

5.4. Payment by cash on delivery shall be received within five calendar days from the day the Order arrives at the shipping company. Otherwise, the Order shall be automatically returned to the Seller.

Delivery Time, Cost and Terms

6.1. The Order shall be delivered by the Seller and the shipping company to the address and to the recipient specified by the Buyer when placing the Order.

6.2. Should the Buyer fail to receive the Goods before the final storage date at the shipping company, the Order shall be automatically returned to the Seller. In case of cash on delivery, the Order shall be cancelled, and the Seller shall reserve the right to fulfil further Orders to this Buyer only after the Buyer has made a payment using Liqpay online service, excluding cash on delivery. In the case of payment using Liqpay online payment service, the Buyer shall be provided with the repeated dispatch of the Order after the Buyer has reimbursed the Seller for the transportation cost both ways. The Buyer shall be informed via e-mail regarding the reimbursement and payment method thereof.

6.3. In case of repeated non-receipt of Goods by the Buyer for reasons beyond the Seller's control, the Order shall be cancelled and shall be subject to the repeated placement on the Seller's website. At the same time, 100% advance payment made by the Buyer shall be refunded under the terms specified in Clause 9.7. hereof.

6.4. In case of cash on delivery, another Order may be shipped to the Buyer using the same payment method only after the Buyer has received the previous Order. If the Buyer places a new Order before the receipt of the previous one, the new Order shall be cancelled, and the Buyer shall be notified thereof by email.

6.5. Free shipment means the shipment when the sender pays to transport the Order from the store warehouse to the shipping company branch specified when placing the Order. Any redirects or other possible services shall be paid by the recipient.

Rights and Obligations of the Parties

7.1. The Seller shall:

  • Comply with the terms and conditions of hereof;
  • Fulfil the Buyer's Orders upon payment from the Buyer or under the terms of cash on delivery;
  • Transfer the Goods to the Buyer in accordance with the selected method in the Online Store, the completed Order and provisions hereof.
  • Check the qualitative and quantitative characteristics of the Goods during their packaging at the Seller's warehouse.
7.2. The Seller is entitled to:

  • Unilaterally suspend the provision of services hereunder if the Buyer breaches the terms and conditions hereof.
7.3. The Buyer shall:

  • Pay for and receive an Order in a timely manner on the terms and conditions hereof;
  • Independently track the transportation of the Order by the shipping company using the tracking number provided by the Seller in SMS message and in the personal account on the Online Store website.
7.4. The Buyer is entitled to:

  • Place an Order in the Online Store;
  • Require the Seller to comply with the terms and conditions hereof.
Liability of the Parties

8.1. The Parties shall bear liability for the failure to fulfil or improper fulfilment of the terms hereof in the manner prescribed by this agreement and the current legislation of Ukraine.

8.2. The Seller shall not be liable for the following:

  • Appearance of the Goods altered by the manufacturer;
  • Slight discrepancies in the colours of the Goods, which may differ from the original one solely due to the different colour transmission of individual models of PC monitors;
  • Content and verity of the information provided by the Buyer when placing an Order;
  • Delays and interruptions in the provision of Services (Order processing and delivery of the Goods), which occur for reasons beyond its control;
  • Illegal actions performed by the Buyer using this access to the Internet;
  • The Buyer transferring his/her network identifiers such as IP, MAC-address, login and password to any third parties;
  • Terms of transportation of the Order by the shipping company;
  • Condition of the Goods after their transfer to the shipping company.
8.3. The Buyer, using the Internet access available to him/her, shall be independently responsible for any harm caused by his/her actions (personally, even if it was caused another person under his/her login) to the persons or their property, legal entities, the state or moral principles.

8.4. In case of force majeure, the Parties shall not be liable for performance hereof. For the purposes of this Agreement, force majeure shall mean extraordinary events beyond the Parties' control, which prevent or objectively impede the execution of this Agreement, the occurrence of which the Parties could not foresee or prevent in reasonable ways.

8.5. The Parties shall make every effort to resolve any differences solely through negotiations.

Miscellaneous

9.1. The Online Store reserves the right to unilaterally amend this Agreement subject to prior publication on the website www.paka.life

9.2. The Online Store was created to sell the Goods distantly via the Internet.

9.3. The Buyer shall be liable for the accuracy of the information specified when placing an Order. Furthermore, during checkout (placing an Order and subsequent payment for the Goods) the Buyer shall provide the Seller with his/her unconditional consent to the collection, processing, storage, use of his/her personal data in accordance with the Law of Ukraine "On Protection of Personal Data".

9.4. By paying for the Order placed in the Online Store, the Buyer fully accepts and agrees with the terms and conditions of the sales agreement (public offer). The date of payment shall be the actual date of executing the sales agreement between the Buyer and the Seller.

9.5. The use of the Online Store to view the Goods and to place an Order shall be free of charge for the Buyer.

9.6. Information provided by the Buyer shall be confidential. The Online Store shall use information about the Buyer solely for the purpose of processing the Order, sending notices to the Buyer, delivering the Goods, effecting mutual settlements, etc.

9.7. Money refunds for the Goods that were not delivered for any reason shall be made solely on the basis of a written application from the Buyer, to the card account of the Buyer specified in the application for the return of funds, within 7 banking days upon submitting thereof in free form to the Store email address.

Term and Termination

10.1. This Agreement shall come into force upon 100% prepayment (checkout) of the Order by the Buyer and shall remain valid until the Parties fully fulfil their obligations, except in cases of its early termination.

10.2. This Agreement may be terminated early by mutual agreement of the Parties before the actual delivery of the Goods by refunding funds (100% prepayment of the Order) to the card account of the Buyer specified in a written statement.

10.3. The Parties may terminate this Agreement unilaterally in case one of the Parties fails to comply with the terms hereof and in cases provided for by the current legislation of Ukraine.

This text constitutes an Agreement between Online Store www.paka.life, hereinafter referred to as the "Online Store", and the user of the Online Store services, hereinafter referred to as the "Buyer" and determines the terms and conditions for purchasing Goods through the Online Store website.